FAQ

How do I pay?

We’ll send you a welcome e-mail with a link to our payment platform. You can pick which payment method you want to use, review your invoices, and view your billing history.

If you’re someone who prefers to pay via cash or check, just let us know. We’re happy to accommodate alternative payments.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe for your scoop day. We work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark. Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes’ notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on-the-way text. We don’t want to bother you early in the morning before most are awake.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate.

Do you Disinfect your equipment to prevent the spread of germs?

Yes! Safety is the top priority here at Ted's Clean Yard. We disinfect all of our shoes and equipment with a kennel-grade disinfectant to prevent the spread of germs.

Do you take the waste away with you?

It depends. Generally we try to leave waste at your residence, we double bag and place inside trash can. We do this to offer lower rates to you. If you absolutely want waste off-site we can oblige but in the future this may incur a small fee.

Policy

Pricing Policy

  • Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

  • Customers who choose to pause services for any reason may be subject to initial cleaning fees before being added to the monthly service again.

Payment Policy

  • Payments for initial or one-time cleanups are due upon completion of the job.

    • If you move forward with monthly service after an initial cleanup you will be also be billed for the remainder of the month.

  • Payments for reoccurring services are due on the first day of each month prior to receiving services, unless otherwise negotiated.

    • If payments are late you will be subject to a $10 late fee.

    • If payment is not received before the first cleaning of the month you will be removed from the service schedule.

  • The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.

Winter Policy

  • Ted's Clean Yard operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.

  • If we are unable to provide service for one week due to unsafe conditions we will perform double duty the following week and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.

  • Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when all of the snow melts and will continue with their subscription plan with locked-in rates.

No Access Policy

  • If Ted's Clean Yard is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, Ted's Clean Yard will pull double duty the following week.

  • Your Scoop Technician will knock at the door and make attempts to call you before skipping your yard that day.

Dangerous Pet Policy

  • Ted's Clean Yard loves working with dogs! Our technicians have no issue working with your dog in the yard.

  • If it is evident that your dog is aggressive, or will not let us clean the yard we will make attempts to contact you by knocking on the door and calling number on file. If we are unable to clean due to a dangerous dog you will still be charged for the visit and Ted's Clean Yard will pull double duty the following week.

Cancellation Policy

  • Ted's Clean Yard has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Please call to cancel service at (859) 379-5409

  • Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.